Shipping policy

Terms of carriage

Welcome to the Colenella website (hereinafter referred to as the “Website”). We take your shopping experience very seriously and here are the detailed terms and conditions regarding our shipping and delivery services. Please read the following carefully.

1. Range of transportation

We currently offer shipping services only within the United States. We are committed to expanding our range of services and will consider international deliveries in the future.

2. Mode of transportation
3. ** Standard Transport ** :
   We provide standard transport services through reliable logistics services. Normally, the delivery time for standard shipping is 5-7 working days.
4. ** Expedited shipping ** :
   We offer expedited shipping options to meet our customers’ urgent needs. Expedited shipping is usually delivered within 2-3 working days.
5. Order processing
6. ** Processing time ** :
   All orders will be processed within 1-2 business days. During peak periods or holidays, processing times may be extended.
7. ** Order Confirmation ** :
   Once your order has been processed, you will receive a confirmation email with order details and tracking information.
8. Transportation costs
9. ** Standard shipping cost ** :
   Standard shipping charges are based on the total value of the order and the shipping address. We may offer free standard shipping when the order amount exceeds a certain amount.
10. ** Expedited shipping fee ** :
    Expedited shipping charges will be calculated based on the order weight and delivery address and will be displayed at checkout.
11. Order tracking

We provide a tracking number for each order, which you can use to check the real-time status of your order on the logistics service provider’s website. If you are unable to trace your order after receiving your confirmation email, please contact our customer service team.

6. Delivery time

We will do our best to ensure that your order is delivered within the expected time frame. However, delivery times may be affected by:

1. ** Weather conditions ** :
   Extreme weather may delay delivery times.
2. ** Holidays ** :
   During peak periods and holidays, order processing and delivery times may be extended.
3. ** Force Majeure ** :
   Including but not limited to natural disasters, traffic disruptions and other factors.

7. Delivery address

1. ** Accuracy ** :
   Please ensure that the delivery address provided is correct. If the delivery fails due to an incorrect or incomplete address, you will need to pay for the re-delivery.
2. ** Change address ** :
   If you need to change your shipping address before your order is processed, please contact our customer service team as soon as possible. Once the order is shipped, the address cannot be changed.

Viii. Signing and inspection

1. ** Signing ** :
   Some orders may require a signature confirmation for delivery. If no one signs for delivery, the logistics service provider may reschedule the delivery or send the package to a nearby pickup point.
2. ** Inspection ** :
   Check the package for signs of damage or tampering before signing for it. If you find any problems, please refuse to sign and contact us immediately.

9, damage and loss

1. ** Damage ** :
   If you find the item damaged after signing for it, please contact us within 48 hours with a photo and a detailed description of the damaged item. We will process your claim as soon as possible.
2. ** Lost ** :
   If your order does not arrive within the expected delivery time, please contact our customer service team to investigate. After confirmation of loss, we will reship or refund.

10. Cancel and change orders

1. ** Cancel order ** :
   You can cancel your order at any time before it is processed. Once an order is processed or shipped, it cannot be cancelled.
2. ** Change Order ** :
   If you need to change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but cannot guarantee that all changes will be made after the order has been processed.

11, return and exchange

Our Return and Exchange policy details how to return or exchange an item. Please see our Return and Exchange Policy page for more information.

12, Customer service

If you have any questions about the terms of carriage or need assistance, please contact us at:

Colenella
1191 N Iris Ave, Boise, ID 83704
Tel: (208) 322-0983
E-mail: [email protected]

XIII. Changes to the terms of carriage

We reserve the right to amend these Terms of carriage at any time. Any changes will be posted on this page and important changes will be notified to you by email or website notification.

# Force Majeure

We are not responsible for delays or failure to perform our transportation obligations due to force majeure events. These events include, but are not limited to, natural disasters, wars, acts of terrorism, government actions, labor disputes, transportation disruptions, etc.

XV. Applicable law

These Terms of Carriage shall be governed by and construed in accordance with the laws of the United States. If any provision is held to be invalid or unenforceable, this shall not affect the validity and enforceability of the other provisions.

16, independence clause

If any provision of these Terms of Carriage is held to be invalid, illegal or unenforceable, that provision shall be deemed severable and the validity and enforceability of the remaining provisions shall not be affected.

17, Privacy policy

We are committed to protecting your privacy. Please refer to our Privacy Policy to learn more about how we collect, use and protect your personal information.

We value your shopping experience very much and want to provide you with excellent service. Thank you for choosing Colenella.